Shipping Policy

At ELORRA PARIS, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines the terms related to order processing, shipping timelines, and delivery.

Order Processing

Orders are processed within 1–2 business days after payment confirmation
Orders placed on Sundays or public holidays will be processed on the next working day
Once an order is shipped, tracking details will be shared via email or SMS

Shipping Locations

We currently ship across India.
International shipping may be introduced in the future.

Delivery Timeline

Estimated delivery time is 3–7 business days, depending on the delivery location
Delivery timelines may vary due to courier partner delays, weather conditions, or other external factors beyond our control

ELORRA PARIS shall not be held responsible for delays caused by third-party logistics providers.

Shipping Charges

Free shipping on orders above ₹500
A standard shipping fee may apply for orders below ₹500 (as displayed at checkout)

Shipping charges, if applicable, will be clearly mentioned before order confirmation.

Delivery Attempts

Courier partners usually make 2–3 delivery attempts.
If delivery is unsuccessful due to incorrect address, unavailability of the recipient, or refusal to accept the order, the shipment may be returned to us.

Re-shipping in such cases may require additional charges.

Address Accuracy

Customers are responsible for providing complete and accurate shipping details.
ELORRA PARIS is not liable for delays or non-delivery resulting from incorrect or incomplete address information.

Damaged or Missing Items

If you receive a damaged package or notice missing items:

Contact us within 48 hours of delivery
Share clear photos/videos of the package and product

Our support team will review the issue and assist as per our policy.

Order Tracking

Once shipped, customers can track their orders using the tracking link provided via email or SMS.

Changes to Shipping Policy

ELORRA PARIS reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Contact Information

For shipping-related queries, please contact:

Email: arni.customercare@gmail.com
Brand: ELORRA PARIS | Company: ARNI